XTXZ WARRANTY INFORMATION

Full coverage terms, damage policy & claim procedures for BMW GS Adventure expedition gear owners.

OFFICIAL QUALITY GUARANTEE FOR ALL XTXZ EXPEDITION GEAR

WARRANTY POLICY

All XTXZ expedition loading equipment is covered by the official standard warranty. This warranty covers workmanship and structural hardware failures. It does not cover normal wear and tear, off-road scratches, or damage resulting from modifications. For after-sales service, please provide your proof of purchase and contact our customer service team for verification and processing.

WARRANTY PERIOD

Metal brackets / Locking hardware: 3‑year official warranty Fabric body / Webbing accessories: 3‑year official warranty

COVERED BY WARRANTY

Defects in factory sewing and heat-pressing workmanship Structural fracture of original locks and mounting brackets Natural failure of original accessories

EXCLUSIONS

Scratches/tears from off‑road gravel, branches, or debris. Unauthorized cutting, modification, or disassembly. Damage from sun exposure, chemicals, or crash impact. Normal fabric wear and tear from regular use.

SERVICE PROCESS

Prepare your order confirmation / proof of purchase.

Contact customer service – describe the issue and provide actual photos.

Official verification and warranty solution determination.

Repair or replacement parts dispatch.